Privacy Policy

Mellow Privacy Policy

We sincerely believe that you should always know what data we collect from you, the purposes for which such data is used, and that you should have the ability to make informed decisions about what you want to share with us

Therefore, we want to be transparent about: (i) how and why we collect, store and use your personal data in the various capacities in which you interact with us; and (ii) the rights that you have to determine the contours of this interaction.

While we would strongly advise you to read the Policy in full, the following summary will give you a snapshot of the salient points covered herein:

– This Policy details the critical aspects governing your personal data relationship with SOFTWIN which is owned and operated by SOFTWIN SYSTEMS PRIVATE LIMITED, a Company incorporated under the Indian Companies Act, 1956, with its corporate office at 2nd Floor, Plot no 907, Sector 82, JLPL Industrial Area, Punjab 140308, India;

– Your personal data relationship with SOFTWIN SYSTEMS varies based on the capacity in which you interact with us/avail of our products and solutions (“Services”). You could be: (i) a person/entity availing of one of our Services (“Customer”); or (ii) an employee/agent/representative/appointee of a Customer who uses the said Service (“User”);

– Based on whether you are a Customer or User, the type of data we collect and the purpose for which we use it will differ and this Policy details such variations;

– This Policy is a part of and should be read in conjunction with our Service Agreement, and

– This Policy will clarify the rights available to you vis-à-vis the personal data you share with us.

If you have any queries or concerns with this Policy, please contact us. If you do not agree with the Policy, we would advise you to not visit/use the Website or the Mellow mobile application(s)/platform(s) (collectively “App“).



SOFTWIN SYSTEMS PRIVATE LIMITED
2nd Floor Plot no. 907, Sector 82, JLPL Industrial Area, Punjab 140308, India

 

1. INFORMATION WE COLLECT AND HOW WE USE IT

 

Type of User	CUSTOMER	USER
What data we may collect	1. The name and e-mail of your representative who signs up for a Service on your behalf, and 11. Credit Card/Debit Card/Other Payment Mode information to check your financial qualifications, detect fraud and facilitate payments for our Services.	I. Your name, e-mail; II. Your IP Address; III. Your location unless you deactivate location services in the relevant section of the App: IV. How you behave in the relevant product environment and use the features: V. What device you use to access the Website/App and its details (model, operating system, etc.);   VI. Cookies data VII. Data from third parties who have your explicit consent to lawfully share that data, VIII. SMSs that you send or receive on your Device from your existing and prospective customers (Leads If you have opted for App the same in the relevant section of the App; IX. Phone call logs to record your call activities with Leads (Le call time, duration, phone number of relevant Lead) if you have opted for the same in the relevant section of the App, and X. E-mails that you send and receive for the purpose of reading them to sync with your Leads,
HOW AND WHY WE USE IT	We collect this data in order to help you register for and facilitate provision of our Services. We also use this data to enable you to make payments for our Services. We use a third-party service provider to manage payment processing This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of payment processing on our behalf. If you give us your consent, we may send you newsletters and e-mails to market other products and services we may provide.	We collect this data in order to facilitate provision of our Services We will occasionally send you e-mails regarding changes or updates to the Service that you are using. In the event you report an issue with a Service, we may also screen/video record your Device only when you use the App for a limited time period to help us better understand how to address the issue. If you give us your consent, we may send you newsletters and e-mails to market other products and services we may provide. We may also conduct anonymized usage behaviour analysis at the aggregate level to determine how the features of a particular Service are being used

 

 

WHAT ARE THE COOKIES REFERRED TO ABOVE?

TYPE OF FILE	COOKIES
WHAT THEY DO	Cookies are text files which are sent from our server and downloaded to your Device when you visit our Website. They are useful because they allow us to recognize your Device when you return. You can disable them through your browser should you so wish.

 

FOR THE AVOIDANCE OF ANY DOUBT, WE SHOULD CLARIFY THAT IN THE EVENT WE ANONYMIZE AND AGGREGATE INFORMATION COLLECTED FROM YOU, WE WILL BE ENTITLED TO USE SUCH ANONYMIZED DATA FREELY, WITHOUT ANY RESTRICTIONS OTHER THAN THOSE SET OUT UNDER APPLICABLE LAW.

Where such data is not being used by us to render Services to you, we shall explicitly seek your consent for using the same. You can choose to withdraw this consent at any time.

 

SOFTWIN SYSTEMS PRIVATE LIMITED
2nd Floor, Plot no. 907, Sector 82, JLPL Industrial Area, Mohali, Punjab 140308, India

 

2. RETENTION OF PERSONAL INFORMATION

 We will store any personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary legitimate and essential business purposes – these include, without limitation, for improving our Services, attending to technical issues, and dealing with disputes.

 We may need to retain your personal data even if you seek deletion thereof, if it is needed to comply with our legal obligations, resolve disputes and enforce our agreements.

 If you are a customer, please be advised that: (i) you will need to inform your Leads about how you store and deal with any data you collect from them using one of our Services, in compliance with applicable laws including the GDPR; and (ii) after you terminate your usage of a Service, we may, unless legally prohibited, delete all data provided or collected by you (including Lead information) from our servers.

3. TOOLS USED BY OUR CUSTOMERS

 If you are a customer, you are empowered to use proprietary or other third-party technologies (for example Flash Cookies) on your website and host them in our App. If you do, you agree and acknowledge that it is your sole obligation to inform your Leads about any data you collect by using such technologies and the policies by which such collection is bound.

4. COMPELLED DISCLOSURE

 In addition to the purposes set out in the Policy, we may disclose any data we collected or processed

from you if it is required:

• Under applicable law or to respond to a legal process, such as a search warrant, court order, or subpoena;
• To protect our safety, your safety or the safety of others or in the legitimate interest of any party in the context of national security, law enforcement, litigation, criminal investigation or to prevent death or imminent bodily harm;
• To investigate fraud or violation of our Platform Use Policy (PUP);
• If required in connection with legal proceedings brought against SOFTWIN SYSTEMS, its officers, employees, affiliates, customers or vendors; or
• To establish, exercise, protect, defend and enforce our legal rights.

 

5. SECURITY OF YOUR PERSONAL INFORMATION

 

We implement industry-standard technical and organizational measures by using a variety of security technologies and procedures to help protect your data from unauthorized access, use, loss, destruction or disclosure. When we collect particularly sensitive data (such as a credit card number or your geo-location), it is encrypted using industry-standard cryptographic techniques including but not limited to SSL, TLS, RSA, and AES.

 Your password is your first line of defence once you set up a MELLOW account, so we recommend that you set a strong password which you never share with anyone and ensure you sign out of your MELLOW account once you have used that same.